in

China Eastern uses AI to improve experience

State-owned China Eastern Airlines is now using artificial intelligence (AI) to improve the customer experience, using the technology’s ability to handle huge amounts of data to tailor its services for individual consumers. The airline’s data lab now automatically classifies thousands of complaints and offers recommended solutions to help frontline customer relations staff. This shortens customer […]

The post China Eastern uses AI to improve experience appeared first on Travel Daily.

What do you think?

0 points
Upvote Downvote

Total votes: 0

Upvotes: 0

Upvotes percentage: 0.000000%

Downvotes: 0

Downvotes percentage: 0.000000%

Leave a Reply

Your email address will not be published. Required fields are marked *

airBaltic sees strong demand for heavy cabin baggage

Mövenpick launches ‘Kilo of Kindness’